Access Our
Customer Portal

When you call us, if you are placed on hold you can:

PRESS ‘9’ and enter your number, you will be called back without losing your place in line.


PRESS ‘#’ to leave a message, and we’ll call you back.

New or Current Customers

Welcome to our new OCMBC customers. 

To access and set up your account use the following information:

  • USER ID: Please have your Loan Number ready.
  • Password: Use the Last Four Digits of your SSN

Our site is down for TEMPORARY MAINTENANCE for the next FEW HOURS. THANK YOU for your pateince.

Mailing Address


P.O. BOX 103750

Pasadena, CA 91189-3750


Overnight Mailing Address:

JPMorgan Chase

Attn: OCMBC, Inc Payment lockbox & 103750

2710 Media Center Dr. Building #6, Suite #120

Los Angeles, CA 90065


Frequently Asked Questions:

How to Find Your Loan Account Number:

On your Mortgage Loan Statement from OCMBC it is located in the TOP Right Corner and on the payment coupon. 

Refer to the image below. 

When does my loan transfer?

OCMBC, Inc does not have the authority to relieve you of your mortgage payment obligations.  OCMBC, Inc will service your mortgage for an interim period only, generally for thirty (30) days, then transfer your loan to a long-term Servicing Investor (i.e.: Wells Fargo, Chase Bank).  The Servicing Investor owns the beneficial and long-term servicing rights in your mortgage and has the authority to assist you with any deferred mortgage payment requests. OCMBC, Inc is unable to transfer a borrower with delinquent payments to a Servicing Investor. Not making your mortgage payment will prohibit you from being transferred to a Servicing Investor who may have workout options

What resources and links are available?

While this is not a comprehensive list, it is a great start for referencing the information: